FREQUENTLY ASKED QUESTIONS
How to order?
STEP 1: Go to the SHOP section & look through selection of available products, add & manage desired items into your cart.
STEP 2: Please double check the items in your cart as we would not be accepting cancellation or any changes once your order is submitted or confirmed.
STEP 3: Proceed to checkout and fill up the form with necessary details such as the receiver's name, complete delivery address, contact no., and email address
Take note: It's important that you include your email address because we send an email confirmation and the tracking number through your email only and not through sms/text.
STEP 4: Modes of payment: Debit Card, GCash, PayMaya etc.
STEP 5: Wait for an email confirmation from us and your orders will be prepared and will be delivered soon
How to track my order?
Once you place your order, you will receive two emails from us, the first email will be your order confirmation. The second email will be a delivery confirmation with the tracking number.
Note that you will not get these two emails simultaneously since the delivery processing will take longer.
Once you receive the second email containing your delivery tracking number, it means that your package has already been transferred to JNT. However, kindly wait for another 24 hours as JNT has to scan your order to update their system before you can check its status.