FREQUENTLY ASKED QUESTIONS

How to order?

STEP 1: Go to the SHOP section & look through selection of available products, add & manage desired items into your cart.

STEP 2: Please double check the items in your cart as we would not be accepting cancellation or any changes once your order is submitted or confirmed.

STEP 3: Proceed to checkout and fill up the form with necessary details such as the receiver's name, complete delivery address, contact no., and email address
Take note: It's important that you include your email address because we send an email confirmation and the tracking number through your email only and not through sms/text.

STEP 4: Modes of payment: Debit Card, GCash, PayMaya etc.

STEP 5: Wait for an email confirmation from us and your orders will be prepared and will be delivered soon

How to track my order?

Once you place your order, you will receive two emails from us, the first email will be your order confirmation. The second email will be a delivery confirmation with the tracking number.

Note that you will not get these two emails simultaneously since the delivery processing will take longer.

Once you receive the second email containing your delivery tracking number, it means that your package has already been transferred to JNT. However, kindly wait for another 24 hours as JNT has to scan your order to update their system before you can check its status.

How do I know my order is confirmed?

Online orders are processed from Monday - Friday only (weekends & holidays excluded). If in case you placed your order on a weekend, then your order will be processed on the next business day.
Every order is subject to review which may take 24 hours after you place your order. Processing of your order may also take longer in situations like SALE or HOLIDAY SEASON.
You should receive (2) email notifications from us. The first email is the order confirmation, and the second email is the shipping confirmation. Take note that you will not receive it at the same time since the order confirmation and delivery confirmation with the tracking number are processed differently.
Take note: It's important that you include your email address because we only send an email confirmation and the tracking number through your email.
Please be patient and check your main email inbox or spam inbox from time to time.
You don't need to message us thru our social media sites as all order concerns are being dealt with thru our email address only.

Do you accept same day delivery?

Yes, only within Metro Manila or other areas that can be catered by Lalamove, Angkas, Joyride, Grab or any local delivery app services.

Step 1. Check our website if the item, color, and size you want to purchase are available, you may do it by clicking the item on the shop section and check the size and color availability. Take note that our website stocks are always updated. Therefore, all items listed there are final. Please don’t ask us to check for availability.

Step 2. If the item is available, message us on our Facebook or Instagram page to process the same-day delivery method.

Step 3. Our sales team will respond with the payment process and how you can book the pick-up delivery. Customer is responsible to book the delivery and to pay the shipping cost.
Take note: Same day delivery is accepted from 9am. – 4pm.on weekdays only. (Weekends and holidays excluded).

Where can I see your size chart?

All our size guide are included once you view the product you want to purchase.
Please allow -.5 to +.5 inches difference on the actual item.

What payment methods do you accept?

Visa, MasterCard, GCash, and Pay Maya, BDO Online, BPI Online and many more.

Can I make changes to my order after it’s been placed?

Once an order has been confirmed, it can't be modified or adjusted.

My address and contact no. is incorrect, how can I update it?

Once your order is placed, we are unable update any details on it. Please review your information before you checkout.

I placed multiple orders, can I combine them?

Once your order is placed, we cannot combine your other/additional orders unfortunately.

Do you ship internationally?

Yes, but take note, orders shipped overseas are subject to non-refundable customs duties/taxes on top of the item price set on our system.

How much is your shipping rate?

Local shipping rate starts at PHP 70.00, and it will increase based on your delivery location and order quantity. The shipping rate will be added in your total bill after you completely fill-up the address field in the check-out screen.

Who are your delivery carriers?

For local areas nationwide: JNT and our IN-HOUSE DELIVERY TEAM (depending on volume and availability).
For international delivery: DHL

How many days will it take to receive my orders?

Normally
3-5 working days for areas within Metro Manila and
5-14 working days outside Metro Manila.
For international shipments, you may check UPS, FEDEX or DHL websites for reference.
However, it may take shorter than advised or longer if you order during holiday peak season. You may always track your order with the provided tracking number with the chosen courier on their own website or visit their nearest branch in your area to get updates.
Pro-tip: Place your order in advance to avoid delays.

I still have not received my order, what can I do?

You may track the delivery status of your order by visiting the shipping carrier's website assigned to deliver your items and type the "TRACKING NUMBER" we have sent you thru email so you can check the current location or status of your delivery.
Sample scenario:
You will be receiving (2) emails from us once you successfully placed your order.
1st email: Confirmation of your order
2nd email: Confirmation that your order is already shipped out to carrier
Our 2nd email contains this information at the bottom:
"LBC 1236541581415"
The first three letters signifies the shipping carrier where we sent your order and the numbers next to it is your exact tracking number.
but please allow at least 24-48 hours after you've received the tracking number from us before you check the status on their website since the shipping company has to scan and process your order first once they received it from us.
If you don't have internet access, you may also visit their branch and provide the tracking number so they can update you with it's current status.
Remember that shipping carriers are independent service providers. Therefore, they have their own delivery timeline/schedule. We cannot provide exact dates as to when you will receive your order as it is beyond our control. Hence, they can only give ETA's that can be seen or viewed from their website.
Here are some cases that may may cause delay in delivery.
1. Calamities
2. Natural disasters (Storm, Earthquake, Fire etc.)
3. Large-scale social events etc.
3. Holidays and peak season.

I received a tracking number, but as I check the delivery status, my shipment has not moved?

Tracking numbers are generated when your shipping label is created. Allow 24-48 business days for the courier to scan the package for updates.
If it goes beyond 24-48 hours period, you may contact the shipping carrier or visit their branch in your area so they give you the full details of your shipment status.

Why was my order cancelled?

If your order was canceled, we advise you to contact your bank / financial institution as your payment may have been declined and to ensure your information is up to date. Cancellations are also be affected by limited stock availability.

I received a damaged product, what should I do?

We require our clients to record a video while opening the package as proof that no tampering was done beforehand.
If you notice a damage on the item, you may email us at sales.labordays@gmail.com within 24-48 hours of delivery.
We ask you to provide the recorded video and detailed images and the of the product in question along with packing and invoice slip.
No video and photo evidence will result us not to accept the return or replacement of the item in question.

Can I replace the item with a different item after I received it?

Generally, only defective items or wrong order sent by us may be exchanged. But reasonable cases like wrong sizing will not be accepted. You can find the details by checking our Return/Exchange Policy

How do I contact you?

All after sales question, you may directly email us at sales.labordays@gmail.com
We do not entertain, after sales questions/issues through our social media sites.

When can I expect a response from your custom support?

Our sales representative will respond within 24-72 hours or after the investigation process is complete ( weekends and holidays excluded).

Can I return collaboration, special, and sale/discounted items?

All sales are final for any, limited editions, special collaboration items and sale items.

Are there any freebies (ex. Stickers) on every purchase?

Stickers and other freebies are provided in online orders, but are not guaranteed as they are provided based on availability.

Do you sponsor events?

We don’t usually sponsor events.

I want to work with your team, how can I join?

Kindly wait for updates as we always announce job opportunities on our social media platforms.

Do you accept resellers?

We do not unfortunately, but you may always take advantage of our new and discounted items.

CONTACT FORM